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Please fill out all of the information and submit it to us. This will create a service request case. Your request will be validated as soon as possible and we will reply with further instructions at that time. Do not submit more than one request per serial number.

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How to find the serial number (You might see many different numbers on a Segway-Ninebot product. The correct serial number is 14 letters and numbers, always starting with “N”.(Example:N2ABC1234D5678) If the number does not conform to that exact sequence of letters and numbers, it is not the right serial number. It can be found on the bottom or side of most products, on the original box, on the warranty card, or by connecting to the app.)

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For consultation and quick help, you can download Segway Ninebot APP and use Online support to communicate with our customer service representative online.

It is recommended to contact and go to after-sales service centers directly, then they can provide solution services as quickly as possible. The service centers location can be found at Service Centers

More service documents and videos support:

1. Segway Ninebot Maintenance documents

2. Segway Ninebot Maintenance Videos

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